Have a question before raising a request, or need to follow up on an existing one? Call, WhatsApp or email us — our team usually responds the same day, often within minutes. Request daalne se pehle koi sawaal hai, ya kisi purani request par follow-up chahiye? Call, WhatsApp ya email kariye — hamari team aksar usi din, kai baar kuch hi minutes me reply karti hai।
Both are checked constantly, so either works. WhatsApp is handy if you want to send a photo or screen recording of the error along with your message. दोनों लगातार check होते हैं, इसलिए दोनों ही सही हैं। अगर आप error की photo ya screen recording bhi bhejna chahte hain, toh WhatsApp zyada convenient hai।
Yes — we're online 24x7, every day of the week, including Sundays and holidays. Late-night and early-morning requests are handled the same way as any other. जी हां — हम सप्ताह के सातों दिन, 24x7 उपलब्ध हैं, रविवार और छुट्टियों में भी। देर रात या सुबह जल्दी की रिक्वेस्ट भी बाकी की तरह ही handle होती है।
No — all support is 100% remote, anywhere in India. There's nothing to schedule and no visit charge, since an agent connects to your computer over the internet. नहीं — पूरे भारत में सारी सहायता 100% रिमोट है। कुछ schedule नहीं करना पड़ता aur koi visit charge nahi hai, kyunki agent internet ke zariye seedha aapke computer se connect hota hai।
If it's been more than a couple of hours, please call us directly on +91 82992 32413 — a call gets picked up fastest and lets us look into it right away. Agar do ghante se zyada ho gaye hain, toh please seedha +91 82992 32413 par call kariye — call sabse jaldi pick hoti hai aur hum turant dekh sakte hain।
We operate as a fully remote support team, so there's no walk-in office — every request, from raising it to getting it fixed, happens online or over the phone. Hum ek fully remote support team ke roop me kaam karte hain, isliye koi walk-in office nahi hai — request raise karne se lekar fix hone tak, sab kuch online ya phone par hota hai।
Please share your name and phone number so we can help you better and follow up if needed. / Behtar madad ke liye apna naam aur phone number bata dijiye.